Privacy policy

Last Updated: May 2026

At ODS Plumbing & Heating LTD, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit odsplumbingandheating.uk or use our services.

1. Who We Are

ODS Plumbing & Heating LTD is a company registered in England and Wales under company number 17064436. Our registered trading address is Manor Park Road, NW10, London.

For the purposes of UK data protection law, ODS Plumbing & Heating LTD is the Data Controller of your personal data.

If you have any questions about this policy, contact us at:
📧 hello@odsplumbingandheating.uk
📞 07404 418 935

2. What Data We Collect

We may collect the following personal data from you:

  • Identity Data — your full name

  • Contact Data — phone number, email address, home or property address

  • Job & Property Data — details of the work requested, property type, access arrangements

  • Communications Data — records of emails, messages, or calls you send to us

  • Technical Data — IP address, browser type, pages visited, and time spent on our website (collected via cookies)

  • Financial Data — payment details processed through our secure payment provider (we do not store card details ourselves)

We do not collect any special category data (e.g., health data, ethnicity) unless you voluntarily disclose it as relevant to your service request.

3. How We Collect Your Data

We collect your personal data through the following channels:

  • Enquiry & quote forms on odsplumbingandheating.uk

  • Direct contact via phone, email, or messaging

  • Booking confirmations and service agreements

  • Cookies and analytics tools when you browse our website

  • Third-party referral platforms (e.g., Checkatrade, Google Business) where you may have contacted us

4. How We Use Your Data

We use your personal data for the following purposes:

Purpose Legal Basis
To respond to your enquiry or quote request Legitimate interests / Pre-contractual steps
To schedule, deliver, and complete your service booking Performance of a contract
To send job confirmations, updates, and invoices Performance of a contract
To process payments Performance of a contract
To comply with Gas Safe and legal certification obligations Legal obligation
To improve our website and services Legitimate interests
To send you marketing communications (only with consent) Consent

We will never use your data for purposes incompatible with those listed above.

5. Marketing Communications

We will only send you promotional emails or messages about our services if you have explicitly opted in to receive them. You can opt out at any time by:

  • Clicking the unsubscribe link in any marketing email

  • Emailing us at hello@odsplumbingandheating.uk

  • Calling us on 07404 418 935

We do not sell or rent your contact details to third parties for marketing purposes.

6. Who We Share Your Data With

We only share your data where necessary and with trusted parties, including:

  • Gas Safe Register — where required to issue compliance certificates for gas work

  • Payment processors — to securely handle transactions (they operate under their own privacy policies)

  • Specialist subcontractors — where a job requires specialist trade skills, limited data (name, address, job details) may be shared

  • Legal & regulatory authorities — where we are required to disclose data by law (e.g., HMRC, courts)

We do not sell your personal data to any third party.

7. Data Retention

We retain your personal data only for as long as necessary:

  • Enquiry data (no booking made): up to 6 months

  • Customer booking & job records: up to 6 years (in line with UK contract law and HMRC requirements)

  • Gas Safe certificates and compliance records: up to 6 years or as required by regulation

  • Marketing consent records: until you withdraw consent

After these periods, your data is securely deleted or anonymised.

8. Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic. The types of cookies we use include:

  • Essential cookies — required for the website to function correctly

  • Analytics cookies — help us understand how visitors use our site (e.g., Google Analytics)

  • Preference cookies — remember your settings and choices

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect website functionality.

9. Your Rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights:

  • Right to access — request a copy of the personal data we hold about you

  • Right to rectification — request correction of inaccurate or incomplete data

  • Right to erasure — request deletion of your data ("right to be forgotten"), where applicable

  • Right to restrict processing — request that we limit how we use your data

  • Right to data portability — request a copy of your data in a structured, machine-readable format

  • Right to object — object to processing based on legitimate interests or for direct marketing

  • Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, contact us at hello@odsplumbingandheating.uk. We will respond within 30 days of receiving your request.

10. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include:

  • Secure email communications

  • Password-protected systems and devices

  • Restricted access to personal data on a need-to-know basis

  • Use of reputable, GDPR-compliant third-party platforms

In the event of a data breach that poses a risk to your rights, we will notify you and the Information Commissioner's Office (ICO) as required by law.

11. Third-Party Websites

Our website may contain links to third-party websites (e.g., Google Maps, payment platforms). This Privacy Policy applies only to odsplumbingandheating.uk. We are not responsible for the privacy practices of any external sites and encourage you to review their policies separately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The "Last Updated" date at the top of this page will always indicate the most recent version. We recommend checking this page periodically.

13. How to Complain

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

🌐 www.ico.org.uk
📞 0303 123 1113

We would, however, appreciate the opportunity to address your concerns directly before you contact the ICO. Please reach out to us first at hello@odsplumbingandheating.uk.

14. Contact Us

ODS Plumbing & Heating LTD
Manor Park Road, NW10, London
📞 07404 418 935
📧 hello@odsplumbingandheating.uk
🌐 odsplumbingandheating.uk

 

 

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